Godrej SmartCare-Who cheated me?

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Hello Godrej,

I'm writing to bring into your notice that I'm shocked because of the information I received today from the executive who replaced the compressor.

The EOP was changed along with the compressor, but I was asked to make payment because he told that this is NOT a Godrej original product, thou I didn't see any Godrej markeing or Godrej original packing on the replaced new part too....

But I'm shocked to hear that this existing part is duplicate, this part was replaced in Jan 2018 when I had raised a complaint of "Refrigerator not cooling". I am having a 3yr AMC so I always make complaint on Godrej smart care directly, the replacement was done by executives who came from Godrej and the replacement was free of cost at that time because the product was covered with AMC.

But today I had to pay because this part is NOT a Godrej product. This clearly means that I was cheated & mislead in 2018 by those Godrej executives who changed the Original Part with this duplicate part and took away the original part saying that it should be submitted in the company.

I'm not sure if I was able to express my feelings of being Cheated & insulted properly. But I hope you will be able to understand what I'm talking about. What do you suggest for this cheating which was done in 2018 with me, due to which today I was seen as somebody who's using a duplicate part on the name of Godrej + I had to make a payment?

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